Privacy Policy

Effective Date: May 5, 2026 Last Updated: May 5, 2026

Redvisa Immigration Services Canada Inc. (“Redvisa,” “we,” “us,” or “our“) is a regulated Canadian immigration consultancy based in Kitchener, Ontario. We are licensed by the College of Immigration and Citizenship Consultants (CICC), and our work is led by a Regulated Canadian Immigration Consultant (RCIC).

We take your privacy seriously. Immigration is personal, and the information you share with us — your identity documents, family details, education, employment history, financial position — is among the most sensitive information you’ll ever hand over. This Privacy Policy explains, in plain language, what information we collect when you visit redvisa.ca (the “Website”) or engage our services, why we collect it, how we use it, who we share it with, and the choices you have.

By using our Website or services, you agree to the practices described in this Privacy Policy.

1. Who This Policy Applies To

This Privacy Policy applies to:

Visitors to redvisa.ca and its subdomains
People who contact us by form, email, phone, WhatsApp, or social media
People who book a consultation with us
Clients who retain Redvisa for immigration services
Recipients of our marketing emails, newsletters, or ads

If you are a current client, the Retainer Agreement you signed with Redvisa contains additional confidentiality and file-handling terms specific to your case. Where the Retainer Agreement and this Privacy Policy address the same matter, the Retainer Agreement governs your client file.

2. The Information We Collect

2.1 Information You Provide Directly

When you fill out a form, book a consultation, message us, or engage us as a client, you may provide:

Identifying information: full name, date of birth, gender, nationality, country of residence, photograph
Contact information: email address, phone number, mailing address, WhatsApp number
Immigration-related information: passport details, visa history, IRCC application numbers, biometric details, education and credential information, employment history, language test scores, family composition, travel history, prior refusals, medical or criminal history (where relevant to your application)
Financial information: proof of funds, payment information, employment income (we do not store full credit card numbers — payments are processed by our payment provider)
Files and documents: anything you upload through our intake forms, client portal, email, or messaging channels
Communications: the content of your messages, calls, and meetings with us

2.2 Information Collected Automatically When You Use Our Website

When you visit redvisa.ca, certain information is collected automatically through cookies and similar technologies:

IP address and approximate location
Device type, operating system, and browser type
Pages viewed, time on page, click paths, and referring URL
Date and time of your visit
Anonymous identifiers used for analytics and advertising

See Section 8 (Cookies and Tracking Technologies) and Section 9 (Meta Advertising and Tracking) for details on what each tool collects.

2.3 Information We Receive From Third Parties

We may receive information about you from:

Meta Platforms (Facebook, Instagram): when you interact with our ads, message us through Messenger or Instagram DM, or click through from our paid campaigns
Google: through Google Ads, Google Analytics, and Google Search Console
ManyChat: when you trigger an automated keyword response on our social channels
Calendly and Stripe: when you book and pay for a consultation
Referral partners or co-counsel (with your consent), where relevant to your matter
Government agencies including Immigration, Refugees and Citizenship Canada (IRCC), provincial nominee programs, visa offices, and law enforcement, where they communicate about your file

3. How We Use Your Information

We use your information for the following purposes:

Purpose	Examples
Providing immigration services	Assessing your eligibility, preparing and submitting applications to IRCC and provincial programs, communicating with government agencies on your behalf, file management
Responding to your inquiries	Replying to form submissions, DMs, emails, WhatsApp messages, and consultation requests
Operating our Website	Hosting, security, performance, analytics, fixing bugs
Marketing and advertising	Sending newsletters, running Meta and Google ad campaigns, building lookalike audiences from existing leads, retargeting Website visitors — where permitted by law and your consent
Regulatory and professional obligations	Complying with the CICC Code of Professional Conduct, Retention of Client File rules, anti-money-laundering checks, and IRCC’s Use of a Representative process
Legal compliance	Responding to lawful requests from courts, regulators, and government authorities
Improving our services	Understanding which content is useful, which programs people ask about most, and how to improve our intake and processes

4. Legal Basis for Collecting and Using Your Information

We rely on the following legal grounds under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy laws:

Your consent — express consent for sensitive information and marketing communications; implied consent where the purpose is obvious from the context (for example, providing your email on a contact form so we can reply to you)
Performance of our services — processing necessary to deliver the immigration services you’ve retained us for
Legal obligation — where we are required to retain or disclose information by law or by our regulator (CICC)
Legitimate business interests — operating our Website, preventing fraud, ensuring information security

You can withdraw your consent at any time. See Section 14 (Your Privacy Rights).

5. How We Share Your Information

We do not sell your personal information. We share it only as described below.

5.1 With Government Agencies (Client Files Only)

If you retain us as a client, we share your information with:

Immigration, Refugees and Citizenship Canada (IRCC)
Canada Border Services Agency (CBSA)
Provincial nominee programs (e.g., OINP, BC PNP, AINP)
Visa Application Centres (VACs) and visa offices
Designated learning institutions, employers, and other parties as required to advance your application

This sharing is authorized under the Use of a Representative (IMM 5476) form you sign with us.

5.2 With Trusted Service Providers

We use a small number of vetted technology vendors to operate our business. These providers process information on our behalf, under contract, and are required to keep it confidential and secure. Current providers include:

Provider	Purpose
HubSpot	Customer relationship management and email nurture
CaseEasy	Case management and secure client portal
Calendly	Consultation scheduling
Stripe	Consultation payment processing
ManyChat	Automated DM responses on Instagram, Facebook, and TikTok
Meta Platforms (Facebook, Instagram, Messenger)	Advertising, messaging, and analytics
Google (Analytics, Ads, Workspace)	Website analytics, advertising, and email
Hostinger	Website hosting
WhatsApp (Meta)	Client and prospect messaging

We review our vendor list periodically and update this Policy when it changes meaningfully.

5.3 With Our Regulator

The College of Immigration and Citizenship Consultants (CICC) may require disclosure of information from a client file in connection with a complaint, audit, or investigation. We will comply with any such lawful demand from our regulator.

5.4 With Legal and Professional Advisors

We may share information with our own lawyers, accountants, auditors, and insurers where reasonably necessary, under confidentiality obligations.

5.5 In Response to Legal Process

We may disclose information when required by law — for example, in response to a court order, subpoena, search warrant, or other lawful demand.

5.6 In a Business Transaction

If Redvisa is involved in a merger, acquisition, sale of assets, or insolvency, your information may be transferred as part of that transaction. We will notify affected clients and require any successor to honour this Privacy Policy.

6. International Data Transfers

Some of our service providers (including Meta, Google, HubSpot, Stripe, and others) store and process information on servers located outside Canada — primarily in the United States and the European Union. When information is transferred to another country, it becomes subject to the laws of that country, and foreign authorities may, in some cases, lawfully access it.

We require our service providers to apply protections comparable to those in Canadian law. By using our Website or services, you acknowledge that your information may be transferred and processed outside Canada.

7. How Long We Keep Your Information

We retain your information only for as long as necessary for the purposes described in this Policy, or as required by law and our regulator.

Client files (retained matters): at least six (6) years from the date the file is closed, in accordance with the CICC’s Retention of Client File requirements
Prospect/lead information (people who inquired but did not retain us): up to 24 months from your last interaction, unless you ask us to delete it earlier
Marketing list subscribers: until you unsubscribe or ask us to remove you
Website analytics data: typically 14–26 months in our analytics tools (see your browser settings to limit this)
Financial and tax records: as required by Canadian tax law, generally 6 years

After the applicable retention period, we securely destroy, delete, or anonymize the information.

8. Cookies and Tracking Technologies

Our Website uses cookies, pixels, and similar technologies to function properly, understand how visitors use the site, and deliver relevant advertising.

8.1 Types of Cookies We Use

Strictly necessary cookies — required for the site to work (security, session, load balancing)
Performance and analytics cookies — used by Google Analytics and similar tools to count visits, understand which pages are popular, and improve the site
Functionality cookies — remember your preferences (language, recent forms)
Advertising cookies — used by the Meta Pixel, Google Ads, and similar tools to measure ad performance and serve you relevant ads on Facebook, Instagram, Google, and partner sites

8.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Disabling some cookies may limit Website functionality.

You can also opt out of personalized advertising through:

Your Ad Preferences on Facebook: facebook.com/ads/preferences
Your Ad Preferences on Instagram: through the Instagram app settings
Google Ads Settings: adssettings.google.com
Digital Advertising Alliance of Canada: youradchoices.ca

9. Meta (Facebook & Instagram) Advertising and Tracking

We advertise on Meta platforms (Facebook, Instagram, Messenger). To do this, we use Meta’s advertising and measurement tools — and we want to be specific about what that involves so you can make informed choices.

9.1 The Meta Pixel and Conversions API

We have installed the Meta Pixel on redvisa.ca, and we may also use the Meta Conversions API for server-side event tracking. These tools collect information about your visit, such as:

Pages you view on redvisa.ca
Buttons you click (e.g., “Book Consultation”)
Forms you submit
Whether you arrived from a Meta ad
Hashed identifiers (such as a hashed email address if you submit a form), your IP address, browser, and device

This information is shared with Meta. Meta uses it to:

Measure the performance of our ad campaigns
Show you our ads on Facebook, Instagram, and Messenger if you’ve visited our Website (retargeting)
Help us reach people similar to our existing visitors and clients (Lookalike Audiences)
Improve Meta’s own products and services in accordance with Meta’s Privacy Policy

9.2 Custom Audiences

We may upload hashed contact information (such as email addresses of newsletter subscribers or past leads) to Meta to create Custom Audiences. Hashing means the data is converted into an irreversible code before it is sent — Meta uses it only to match against existing accounts and deletes non-matches. We rely on your consent and PIPEDA’s reasonable-purposes test for this activity.

9.3 Joint Controllership Notice

For certain measurement and analytics activities involving the Meta Pixel, Redvisa and Meta act as joint data controllers. Redvisa is responsible for providing you with this information and obtaining your consent where required. Meta is responsible for the further processing of the data on its platform. You can read more about Meta’s data practices in the Meta Privacy Policy at facebook.com/privacy/policy and learn about your choices at facebook.com/help/568137493302217.

9.4 Your Choices With Meta Ads

You can:

Adjust your Ad Preferences in your Facebook or Instagram account settings
Opt out of off-Meta activity tracking via facebook.com/off_facebook_activity
Use browser extensions or settings to block tracking pixels
Email us at tech@redvisa.ca to request that we exclude your information from any future Custom Audiences we operate

10. Other Advertising and Analytics Tools

In addition to Meta, we may use:

Google Analytics — to understand how visitors use the site. You can opt out using Google’s Analytics Opt-Out Browser Add-on: tools.google.com/dlpage/gaoptout
Google Ads / YouTube Ads — for paid search and video campaigns
TikTok — currently for organic content; if we begin running paid TikTok ads, this Policy will be updated to disclose the TikTok Pixel
Microsoft Clarity / Hotjar–style heatmap tools — only if and when in use; will be disclosed here

11. How We Protect Your Information

We use reasonable physical, technical, and organizational safeguards to protect your information, including:

Encrypted (HTTPS/TLS) connections to our Website and client portal
Access controls limiting who at Redvisa can see your file
Multi-factor authentication on critical business systems
Vendor agreements with our service providers that require security and confidentiality
Confidentiality and professional conduct obligations on every team member, consistent with our RCIC duties

No system is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. Please use a strong, unique password for any client portal account, and contact us immediately if you believe your account has been compromised.

12. Children’s Privacy

Our Website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children except in the context of a family-class immigration application, where a parent or legal guardian provides the information about a minor child for the purpose of that application. If you believe we have inadvertently collected information from a child outside that context, please contact us so we can delete it.

13. Email Marketing and CASL Compliance

If you have subscribed to our newsletter, requested a checklist or eBook, or opted in to receive marketing communications, we will email you in compliance with Canada’s Anti-Spam Legislation (CASL).

Every marketing email we send will:

Clearly identify Redvisa as the sender
Include our mailing address and contact information
Provide a one-click unsubscribe link

You can unsubscribe at any time. We will process unsubscribe requests within 10 business days, as required by CASL. Unsubscribing from marketing emails will not stop transactional or service-related messages (for example, replies to your case-related questions or updates from your client portal).

14. Your Privacy Rights

Under PIPEDA and applicable Canadian privacy laws, you have the right to:

Access the personal information we hold about you
Correct information that is inaccurate or incomplete
Withdraw consent for ongoing collection, use, or disclosure of your personal information (subject to legal and contractual restrictions — for example, we cannot continue representing you on an active immigration file without certain information)
Request deletion of your information, where retention is not required by law or our regulator
Lodge a complaint with us or with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact our Privacy Officer (see Section 17). We will respond within 30 days, as required by PIPEDA, and may ask you to verify your identity before releasing information.

15. Third-Party Websites and Services

Our Website may link to third-party websites — for example, the IRCC website, the CICC public register, our social media pages, our scheduling tool, or our payment provider. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before submitting information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, technology, or the law evolves. The “Last Updated” date at the top of this page will always reflect the most recent version. If we make material changes, we will notify you by email (if we have your email address) or through a prominent notice on the Website before the changes take effect.

17. Privacy Officer and Contact Information

If you have questions about this Privacy Policy, want to access or correct your information, withdraw consent, or file a complaint, please contact our Privacy Officer:

Ankush Arora, RCIC Privacy Officer Redvisa Immigration Services Canada Inc. Kitchener, Ontario, Canada

📧 Email: contact@redvisa.ca

We aim to acknowledge your privacy inquiry within 5 business days and provide a substantive response within 30 days.

Redvisa Immigration Services Canada Inc. is led by a Regulated Canadian Immigration Consultant (RCIC) authorized by the College of Immigration and Citizenship Consultants. Verify our standing at college-ic.ca.